Giving Online Frequently Asked Questions

Q: Is it safe to give online?

• Yes. In many ways giving online is safer than writing a check in that an electronic gift cannot be lost or stolen. Find out more about security.

Q: What types of bank accounts can I give from?

• You can give online from either your checking or savings account, credit or Debit card.

Q: Are there any fees involved with giving online?

• No. You will not pay any fees with an online gift. In addition, online gifts are a more cost efficient way for the church to process donations.

Q: Can I make a one-time contribution?

• Yes. The system allows you the option of either making a one-time contribution or setting up a recurring contribution that is scheduled to come out of your bank account at dates specified by you during the month.

Q: If I want to set-up a recurring gift, what are my options for frequency of my gift?

• For recurring gifts, you have the option of giving weekly, twice a month, every two weeks or once a month.

Q: Can I change my personal information or the amount or the frequency of my gift once I have set it up?

• Yes. You can change or cancel your contribution at anytime before the date of your next contribution. Simply log in to the system using your user name and password and make the necessary changes in the system. (Please keep in mind that, per IRS regulations, once a gift has been made to the church it cannot be refunded.)

Q: Can I review my donation history online?

• Yes. The site will allow you to view the history of your online contributions for a rolling 52 week period with data beginning as of January 1, 2011. (Please note that donations you make with a check or in cash will not be reflected on this record and therefore the online history screen should not be used for tax purposes.)

Q: Will I still receive regular contribution statements from the church?

• Yes. The church will continue to send contribution statements to your address on file for tax purposes.

Q: When will contributions be taken from my account?

• Contributions will be taken from your specified bank account within 48 business hours of the date you requested. This time frame allows time for the contribution to process through your bank and the church’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.

Q: How will I know that I set up my gift correctly?

• Immediately after setting up your contribution, you will receive an e-mail.

Q: Does it matter which internet browser I use?

• The online giving program was designed to work most effectively on the Internet Explorer or Mozilla Firefox browser.

Q: Will I be able to give to special PBF campaigns (Year End Fund, Food Drive, etc.) online?

• During times when these campaigns are occurring, you will be able to give a one-time contribution to support the given initiative or campaign.

Q: I have additional questions about online giving that have not been addressed. Who can I talk to?

• For any questions, concerns or comments about the online giving system, please contact the Accounting department by e-mail at anitaoconnor@peninsulabible.org or by phone at (360) 692-6549. You will receive a response from our staff as soon as possible.